contact and support


If your bike has been stolen, then follow these simple instructions

1 - download the unique reference number from the app. You can get this on your phone and it will be emailed to you with your bike passport

2 Notify the Police and provide the details to them. 

3 Provide the link below to the Police, they can go to this part of the website and locate your bike so it can be recovered or you can use the button to access it.

you can write to us at:

alder house

clyde street



wn7 2au

you can call 

general enquiries


you can call

technical support line 

01702 507229

you can fill in the form below and we will respond to you in 2 working days

Stolen Bike? Use this button with your unique code to track it. 

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